Cookie Policy

Last updated: 1 July 2025

This Cookie Policy explains how , registered at , operating the SorelviagrandCourt hotel-casino website (hereinafter referred to as "we", "us", or "our"), uses cookies and similar tracking technologies when you visit our website located at www.sorelviagrandcourt.com (the "Site"). Please read this policy carefully to understand what cookies are, how we use them, and how you can manage your preferences.

This Cookie Policy should be read in conjunction with our Privacy Policy, which provides further details about how we collect, use, and protect your personal information.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used to make websites work more efficiently, to enhance user experience, and to provide information to the owners of the site.

Cookies can be either session cookies, which are temporary and are deleted when you close your browser, or persistent cookies, which remain on your device for a set period or until you delete them manually.

In addition to cookies, we may also use similar technologies such as:

  • Web beacons (pixel tags): Small transparent images embedded in web pages or emails that allow us to track user behaviour and email interaction.
  • Local storage: A mechanism that allows websites to store data locally within your browser, similar to cookies but with larger storage capacity.
  • Session storage: Temporary data storage that is cleared when the browser session ends.
  • Scripts and SDKs: Code snippets provided by third parties that may collect information about your interactions with our Site.

Throughout this policy, all of the above are collectively referred to as "cookies" unless otherwise specified.

2. Who Sets Cookies on This Site?

Cookies placed on our Site may be set by:

  • Us (first-party cookies): Cookies set directly by SorelviagrandCourt Pty Ltd for the purposes described in this policy.
  • Third parties (third-party cookies): Cookies set by external service providers, analytics platforms, advertising networks, and social media companies whose services are integrated into our Site.

3. Types of Cookies We Use

We classify the cookies used on our Site into the following categories based on their purpose:

3.1 Strictly Necessary (Essential) Cookies

These cookies are essential for the proper functioning of our Site. They enable core features such as security, network management, page navigation, and access to secure areas of the website. Without these cookies, services that you have requested, such as making a hotel reservation or accessing your account, cannot be provided. Because these cookies are strictly necessary to deliver our services, they do not require your consent under applicable law; however, we inform you of their use in the interest of full transparency.

Cookie Name Provider Purpose Type Duration
__cf_bm Cloudflare, Inc. Bot management and security. Cloudflare places this cookie to distinguish between human users and automated bots, helping to protect the Site from malicious traffic and distributed denial-of-service (DDoS) attacks. Session / First-party equivalent 30 minutes
_cfuvid Cloudflare, Inc. Rate limiting and abuse prevention. Used to identify individual users subject to specific rate limits, assisting in the fair distribution of server resources. Session Session
cf_clearance Cloudflare, Inc. Security challenge clearance. Stored when a visitor successfully passes a Cloudflare security challenge, preventing repeated challenges during the same session. Persistent 1 year
PHPSESSID / session_id Maintains your user session across pages during your visit to our Site, enabling features such as booking carts and login authentication. Session Session
csrf_token Cross-Site Request Forgery (CSRF) protection. Ensures that form submissions originate from our Site and not from malicious third-party sources. Session Session
cookie_consent Records your cookie consent preferences so that your choices are respected on subsequent visits without displaying the consent banner repeatedly. Persistent 12 months

3.2 Performance and Analytics Cookies

Analytics cookies allow us to collect information about how visitors use our Site, such as which pages are visited most frequently, how long users spend on each page, and where visitors come from. This data is aggregated and anonymised where possible, and it helps us understand and improve the performance and user experience of our Site. These cookies require your consent.

Cookie Name Provider Purpose Type Duration
_ga Google LLC (Google Analytics) Registers a unique ID used to generate statistical data about how you use the Site. This cookie distinguishes unique users by assigning a randomly generated number as a client identifier. Persistent 2 years
_ga_[ID] Google LLC (Google Analytics 4) Used by Google Analytics 4 to persist session state and measure usage across sessions, enabling event-based measurement and conversion tracking. Persistent 2 years
_gid Google LLC (Google Analytics) Registers a unique ID that is used to generate statistical data on how you use the Site. This cookie expires after 24 hours and helps distinguish users within a single day. Persistent 24 hours
_gat / _gat_UA-[ID] Google LLC (Google Analytics) Used to throttle the request rate, limiting the volume of data collection during high-traffic periods to maintain site performance. Session 1 minute
_gac_[ID] Google LLC (Google Analytics / Google Ads) Contains campaign-related information. Shared between Google Analytics and Google Ads to attribute conversions and website activity to advertising campaigns. Persistent 90 days
_hjSessionUser_[ID] Hotjar Ltd (if applicable) Set when a user first lands on a page. Persists the Hotjar User ID for the duration of sessions in a browser. Ensures data from subsequent visits is attributed to the same user ID. Persistent 1 year
_hjSession_[ID] Hotjar Ltd (if applicable) Holds current session data, ensuring subsequent requests within the session window are attributed to the same session. Session 30 minutes

3.3 Functional Cookies

Functional cookies enable our Site to remember choices you make and provide enhanced, personalised features. For example, they may remember your language preference, your preferred currency for hotel rates, or whether you have previously viewed certain promotional content. These cookies do not track your browsing activity on other websites. These cookies require your consent.

Cookie Name Provider Purpose Type Duration
lang_pref Stores your preferred language setting so that the Site is displayed in your chosen language upon return visits. Persistent 12 months
currency_pref Stores your preferred currency so that room rates and charges are displayed in your chosen currency without requiring you to re-select it. Persistent 12 months
recently_viewed Keeps track of rooms, packages, or experiences you have recently viewed on our Site to make it easier for you to return to those pages. Persistent 30 days

3.4 Marketing and Advertising Cookies

Marketing cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement, and to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. These cookies track your browsing activity across websites, and that information may be shared with other organisations, including advertisers. These cookies require your consent.

Cookie Name Provider Purpose Type Duration
_fbp Meta Platforms, Inc. (Facebook/Instagram Pixel) Used by Meta to deliver a series of advertisement products such as real-time bidding from third-party advertisers. Records your visit to our Site and the actions you take, enabling Meta to show you relevant advertisements across Facebook, Instagram, and partner sites. Persistent 90 days
_fbc Meta Platforms, Inc. (Facebook/Instagram Pixel) Stores the click identifier from the last Facebook ad click. Used to attribute conversions on our Site to specific Facebook advertising campaigns. Persistent 90 days
fr Meta Platforms, Inc. Contains a unique browser and user ID, used for targeted advertising by Meta. Enables Meta to show you relevant advertisements both on and off the Meta platforms. Persistent 90 days
ads/ga-audiences Google LLC (Google Ads) Used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Session
IDE Google LLC (DoubleClick / Google Display Network) Used by Google DoubleClick to register and report your actions on the website after viewing or clicking one of our advertisements, with the purpose of measuring the efficacy of an advertisement and presenting you with targeted advertising. Persistent 13 months
NID Google LLC Registers a unique ID that identifies a returning user's device. This ID is used for targeted advertising purposes and to remember user preferences. Persistent 6 months
_tt_enable_cookie / _ttp TikTok Inc. (TikTok Pixel, if applicable) Used by TikTok to store and track interactions with our Site for advertising purposes, measuring the effectiveness of TikTok advertising campaigns. Persistent 13 months
muid Microsoft Corporation (Microsoft Advertising / Bing Ads, if applicable) Identifies unique web browser visitors. This cookie is used for advertising, site analytics, and other operations by Microsoft Advertising. Persistent 13 months

4. Your Cookie Consent

When you first visit our Site, you will be presented with a cookie consent banner that gives you the opportunity to accept or decline non-essential cookies. Strictly necessary cookies are activated automatically and do not require your consent, as they are essential for the Site to function properly.

For all other categories of cookies — analytics, functional, and marketing — we will:

  • Seek your prior consent before placing such cookies on your device;
  • Provide you with clear and accessible information about what each category of cookies does;
  • Allow you to provide granular consent by category, rather than on an all-or-nothing basis;
  • Honour your consent choices immediately and retain your preferences for future visits;
  • Allow you to withdraw your consent at any time with the same ease as it was given.

Your consent is valid for a period of 12 months from the date it is given. After this period, we will ask for your consent again. You may change or withdraw your consent at any time using the Cookie Preference Centre described in Section 5 below.

Please note that withdrawing your consent will not affect the lawfulness of any processing based on consent that was given before its withdrawal.

5. How to Manage and Control Cookies

You have several options for managing cookies. Please be aware that restricting or disabling certain cookies may impact the functionality of our Site and your user experience.

5.1 Cookie Preference Centre

You can review, update, or withdraw your consent preferences at any time by accessing our Cookie Preference Centre, available at the bottom of every page of our Site (look for the "Cookie Settings" link). This tool allows you to enable or disable each category of non-essential cookies individually.

5.2 Browser Controls

Most web browsers allow you to control cookies through their settings. You can typically set your browser to:

  • Notify you when a cookie is being set;
  • Accept or refuse all cookies automatically;
  • Delete cookies that have already been set;
  • Browse in "Private" or "Incognito" mode, which does not save cookies after the session ends.

For guidance on how to manage cookies in the most popular browsers, please visit the relevant help pages:

5.3 Third-Party Opt-Out Tools

You can also opt out of certain third-party cookies directly through the providers' opt-out mechanisms:

Please note that opting out through these tools does not mean you will no longer see advertising; it means that the advertising you see may be less relevant to your interests because it will not be tailored to your browsing behaviour.

6. Cookies and Responsible Gambling

As a hotel-casino operator, we take our responsible gambling obligations seriously. Where cookies or tracking technologies are used in connection with our casino services — including monitoring patterns of play or delivering responsible gambling messages — such use is subject to applicable Australian laws and regulations, including any requirements imposed by the Australian Capital Territory gambling regulator.

We do not use cookies to specifically target vulnerable individuals with gambling-related marketing. If you have self-excluded or registered with a self-exclusion scheme, any marketing cookies will be configured to respect your exclusion status in accordance with our responsible gambling obligations.

7. Cookies and Children

Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors through cookies or any other means. Our casino services are strictly for persons who have reached the legal gambling age in the Australian Capital Territory. If you believe that a child has provided us with personal information through the use of our Site, please contact us immediately at privacy@sorelviagrandcourt.com.

8. International Data Transfers

Some of the third-party cookie providers listed in this policy — including Google LLC and Meta Platforms, Inc. — are based outside of Australia, including in the United States. When these providers collect information via cookies placed on our Site, your data may be transferred to, stored in, and processed in countries outside Australia.

We take reasonable steps to ensure that any overseas recipients of your personal information handle it in a manner consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We do this by relying on the data protection terms, standard contractual clauses, and certification frameworks maintained by those third-party providers. For further information on how third-party providers handle international transfers, please refer to their respective privacy policies.

9. Legal Basis for Processing

We process personal information collected through cookies in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The legal bases upon which we rely for cookie-related data processing are:

  • Consent: For analytics, functional, and marketing cookies, we rely on your freely given, specific, informed, and unambiguous consent as the legal basis for processing. You may withdraw your consent at any time.
  • Legitimate interests: For strictly necessary cookies, we process data based on our legitimate interests in operating a secure and functional website, where such interests are not overridden by your rights and freedoms.
  • Legal obligations: In some cases, we may process data to comply with applicable legal obligations, including those arising under gambling and anti-money laundering legislation.

10. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate, incomplete, or out-of-date personal information;
  • Make a complaint if you believe your privacy rights have been interfered with;
  • Opt out of direct marketing communications at any time;
  • Request information about the types of personal information we collect and how we use it.

To exercise any of these rights, or if you have any questions about how we handle your personal information in connection with cookies, please contact our Privacy Officer at:

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable laws or regulations, or changes to our business practices. When we make significant changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you by displaying a prominent notice on our Site or by other means.

We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. Your continued use of our Site after any changes to this policy constitutes your acknowledgement of the updated policy.

12. Further Information

For more detailed information about how collects, uses, stores, and protects your personal information, please read our full Privacy Policy.

If you have any questions, concerns, or feedback about this Cookie Policy or our use of cookies, please do not hesitate to contact us: