Terms of Use

Last updated: June 2025

Welcome to sorelviagrandcourt.com (the "Website"), the official online presence of SorelviagrandCourt, a hotel-casino located in Canberra, Australia. This Website is owned and operated by , a company registered under the laws of Australia, with its registered office at (hereinafter referred to as "we", "us", or "our").

Please read these Terms of Use ("Terms") carefully before using this Website. By accessing or using any part of this Website, you confirm that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of Australia. If you do not agree to these Terms, you must immediately cease using this Website.

1. Acceptance of Terms

By accessing, browsing, or otherwise using the Website, you acknowledge that you have read and understood these Terms and that you agree to be legally bound by them. These Terms constitute a legally binding agreement between you and .

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting to the Website. The date of the most recent revision will be indicated at the top of this page. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. It is your responsibility to review these Terms periodically.

These Terms apply to all visitors, users, and others who access or use the Website, including those who access it for the purpose of making reservations, obtaining information about our hotel-casino facilities, or using any interactive features available on the Website.

2. Age Restriction

This Website is intended solely for use by persons who are 18 years of age or older. By using this Website, you represent and warrant that you are at least 18 years of age. Access to certain sections of this Website, including those related to casino gaming, gambling services, alcohol-related offerings, and hotel bookings, is strictly restricted to individuals who meet this minimum age requirement.

In accordance with the Interactive Gambling Act 2001 (Cth), the ACT Gambling and Racing Control Act 1999, and other applicable Australian laws and regulations, we are committed to preventing access to gambling-related content and services by minors.

If we discover or have reason to believe that a user is under the age of 18, we reserve the right to:

  • Immediately terminate or restrict access to the Website for that user;
  • Cancel any reservations or bookings made by or on behalf of that user;
  • Take any other action we deem appropriate to comply with applicable law.

Parents and legal guardians are responsible for ensuring that minors in their care do not access this Website. accepts no liability for any consequences arising from misrepresentation of age by a user.

3. User Obligations

By using this Website, you agree to comply with all applicable local, national, and international laws and regulations. You further agree to the following obligations:

3.1 Lawful Use

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use and enjoyment of the Website.

3.2 Prohibited Conduct

You must not use this Website to:

  • Post, transmit, or distribute any unlawful, harmful, defamatory, abusive, threatening, vulgar, obscene, or otherwise objectionable content;
  • Engage in any fraudulent activity or misrepresent your identity or affiliation with any person or organisation;
  • Attempt to gain unauthorised access to any part of the Website, its servers, or any systems or networks connected to the Website;
  • Use any automated means, including bots, scrapers, or data-mining tools, to access, monitor, or copy content from this Website without our prior written consent;
  • Introduce viruses, malware, ransomware, or any other harmful or malicious code;
  • Violate any applicable Australian laws or regulations, including those relating to gambling, privacy, consumer protection, and intellectual property;
  • Interfere with or disrupt the integrity or performance of the Website or its associated services.

3.3 Accuracy of Information

You agree to provide accurate, current, and complete information when submitting any forms, making bookings, or creating accounts on this Website. You are responsible for maintaining the accuracy of any information you provide and for any consequences arising from inaccurate or misleading information.

3.4 Account Security

If you are provided with or create a user account or login credentials, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. You agree to notify us immediately at info@sorelviagrandcourt.com of any unauthorised use of your account or any other breach of security.

3.5 Responsible Gambling

Our hotel-casino is committed to promoting responsible gambling in compliance with Australian law. We strongly encourage all guests and users to gamble responsibly. If you or someone you know has a gambling problem, please seek assistance from the ACT Gambling Support Service or the national helpline Gambling Help Online at www.gamblinghelponline.org.au or by calling 1800 858 858.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of or its content suppliers and is protected by applicable Australian and international intellectual property laws, including the Copyright Act 1968 (Cth) and the Trade Marks Act 1995 (Cth).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from this Website without our prior written consent.

5. Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this Website, you consent to our collection, use, and disclosure of personal information as described in our Privacy Policy.

6. Third-Party Links and Content

This Website may contain links to third-party websites or services that are not owned or controlled by . We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We do not endorse or make any representations about third-party websites or the information, products, or services found there. We encourage you to review the terms and privacy policies of any third-party websites you visit.

7. Disclaimer of Warranties

This Website and all content, materials, information, services, and products available through it are provided on an "as is" and "as available" basis, without any warranty of any kind, either express or implied. To the maximum extent permitted by applicable Australian law, expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content or information obtained through the Website.

8. Limitation of Liability

To the fullest extent permitted by the laws of Australia, including but not limited to the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL) contained in Schedule 2 thereof, , its directors, officers, employees, agents, affiliates, successors, and assigns shall not be liable for any:

  • Indirect, incidental, special, consequential, punitive, or exemplary damages;
  • Loss of profits, revenue, data, goodwill, or other intangible losses;
  • Damages resulting from your access to or use of, or inability to access or use, the Website;
  • Damages resulting from any unauthorised access to or alteration of your transmissions or data;
  • Damages resulting from the conduct of any third party on the Website;
  • Any other matter relating to the Website or its services.

Where liability cannot be excluded under the Australian Consumer Law or other applicable legislation, our total liability to you for all claims arising out of or relating to these Terms or the Website shall be limited, to the maximum extent permitted by law, to the amount paid by you, if any, for accessing the Website during the three (3) months immediately preceding the event giving rise to the claim, or AUD $100.00, whichever is greater.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.

9. Indemnification

You agree to indemnify, defend, and hold harmless , its directors, officers, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

  • Your violation of these Terms;
  • Your use of the Website or any content obtained from it;
  • Your violation of any applicable laws or regulations;
  • Your violation of any third-party rights, including intellectual property rights or privacy rights;
  • Any content or information you submit, post, or transmit through the Website.

10. Dispute Resolution

10.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Australian Capital Territory and the Commonwealth of Australia, without regard to conflict of law principles.

10.2 Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of the Australian Capital Territory, including the ACT Magistrates Court, the ACT Supreme Court, and where applicable, the Federal Court of Australia, for the resolution of any dispute arising out of or in connection with these Terms or the Website. You waive any objection to the laying of venue of any such proceedings in the ACT and agree not to plead that such proceedings have been brought in an inconvenient forum.

10.3 Informal Resolution

Before initiating any formal legal proceedings, you agree to contact us in good faith at , , or by email at info@sorelviagrandcourt.com, to attempt to resolve any dispute informally. We will endeavour to address your concerns within thirty (30) days of receiving your written notice.

10.4 Consumer Rights

Nothing in these Terms limits your rights as a consumer under the Australian Consumer Law or any other applicable Australian legislation. You may also have the right to lodge a complaint with the Australian Competition and Consumer Commission (ACCC), the ACT Office of Fair Trading, or other relevant regulatory authorities.

11. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, void, or for any reason unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

12. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by on this Website, constitute the entire agreement between you and us concerning your use of the Website and supersede all prior and contemporaneous agreements, representations, warranties, and understandings with respect to the Website.

13. Waiver

No waiver by of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Use or the Website, please contact us at: