Our Commitment to Responsible Gambling

SorelviagrandCourt is dedicated to ensuring that gambling remains a safe form of entertainment. We recognise that while the vast majority of our guests gamble responsibly and for enjoyment, some individuals may develop problems that can have a serious impact on their wellbeing, relationships, and finances.

We are committed to:

• Providing a transparent, fair, and safe gambling environment for all guests.
• Offering clear information about the risks associated with gambling.
• Making responsible gambling tools readily accessible to every guest.
• Training our staff to recognise signs of problem gambling and to respond with empathy and professionalism.
• Collaborating with national and international organisations that specialise in gambling harm prevention and treatment.
• Continuously reviewing and improving our responsible gambling practices in line with current legislation and best practice guidelines.

We want every experience at SorelviagrandCourt to be positive. If you or someone you care about needs support, please know that help is always available, and our team is here for you without judgement.

18+ Age Policy — No Minors Permitted

Gambling at SorelviagrandCourt is strictly restricted to individuals who are 18 years of age or older. This is not only a legal requirement under the applicable laws of the Australian Capital Territory and the Commonwealth of Australia, but it is also a core ethical principle we uphold without exception.

Age Verification

We take the protection of minors extremely seriously. To enforce our age policy, we:

• Require valid, government-issued photo identification from any guest who appears to be under the age of 25, including passports, Australian driver's licences, and proof-of-age cards.
• Train all casino staff to consistently and confidently request identification when there is any doubt about a guest's age.
• Reserve the right to refuse entry or require any individual to leave the gaming area if satisfactory proof of age cannot be provided.
• Prohibit minors from entering or remaining in any designated gambling area of the hotel, regardless of whether they intend to gamble.

Protecting Young People

If you are a parent or guardian, we encourage you to speak openly with young people about the risks of gambling. Gambling is not a suitable activity for anyone under the age of 18, and early conversations about responsible behaviour can help prevent gambling harm in the future.

Guests found to have provided false identification or to have assisted a minor in gaining access to gambling facilities may be permanently excluded from our premises and reported to the relevant authorities.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It can develop gradually and may not always be obvious — even to the person experiencing it. We encourage all guests to stay informed and to check in with themselves honestly from time to time.

You may be experiencing problem gambling if you notice any of the following signs in yourself:

• Spending more money on gambling than you can afford to lose.
• Borrowing money, selling possessions, or using funds meant for essential expenses such as rent, bills, or food in order to gamble.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce how much you gamble.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to family members, friends, or colleagues about the time or money you spend gambling.
• Gambling as a way to escape stress, anxiety, depression, or other difficult emotions.
• Neglecting work, study, family responsibilities, or personal health because of gambling.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Feeling preoccupied with gambling — constantly thinking about past experiences or planning your next session.
• Experiencing relationship difficulties, financial strain, or legal problems as a result of your gambling behaviour.

If any of these signs resonate with you, please know that you are not alone and that seeking help is a sign of strength, not weakness. Effective support is available, and recovery is absolutely possible. Please reach out to our team or contact one of the helplines listed below.

Signs in Someone You Know

If you are concerned about a friend or family member, look out for unexplained financial difficulties, secretive behaviour, mood swings, or withdrawal from social activities. Approaching the conversation with compassion and without judgement can make a significant difference. Encouraging them to seek professional support is one of the most helpful things you can do.

Self-Exclusion and Player Protection Tools

We offer a range of practical tools to help you stay in control of your gambling. These tools are available to all guests and can be accessed discreetly and without judgement at any time.

Self-Exclusion Programme

If you feel that you need to take a break from gambling, our self-exclusion programme allows you to voluntarily exclude yourself from all gambling facilities at SorelviagrandCourt for a chosen period of time. Self-exclusion is a powerful step toward regaining control, and we take it very seriously.

Once a self-exclusion request is submitted:

• You will be prohibited from entering the gaming areas of SorelviagrandCourt for the duration of your exclusion period.
• Your details will be recorded securely and confidentially by our responsible gambling team.
• Our staff will be informed and will take reasonable steps to enforce your exclusion if you attempt to re-enter gambling areas.
• You may choose a minimum exclusion period, and extensions are available if needed.
• At the end of your exclusion period, reinstatement is subject to a formal review process to ensure you feel ready to return.

To apply for self-exclusion, please speak directly and confidentially with a member of our Responsible Gambling team at the venue, or contact us via the details provided on our website. We will handle your request with the utmost care and respect.

ACT Gambling Register (Exclusion Scheme)

In addition to our internal self-exclusion programme, guests may also register with the ACT Gambling Register, which provides exclusion from multiple licensed gambling venues across the Australian Capital Territory. For more information, please visit the ACT Gambling and Racing Commission's official website or ask a member of our team for assistance.

Additional Support Measures

We also encourage guests to make use of the following personal strategies to help manage their gambling:

• Set a budget: Decide in advance how much money you are willing to spend and treat it as the cost of your entertainment — never gamble with money you cannot afford to lose.
• Set a time limit: Decide how long you will spend gambling before you arrive and stick to it.
• Take regular breaks: Step away from the gaming floor periodically to clear your mind and reassess.
• Never chase losses: Accept that losing is part of gambling, and resist the urge to bet more in an attempt to recover losses.
• Avoid gambling under the influence: Alcohol and other substances impair judgement and can lead to decisions you may regret.
• Balance gambling with other activities: Gambling should be one of many leisure activities in your life, not your primary source of excitement or income.

Helpline Numbers and Support Resources

If you or someone you know needs help with a gambling problem, please do not hesitate to reach out. The following organisations offer free, confidential, and non-judgemental support — available 24 hours a day, 7 days a week in many cases. Help is just a phone call or click away, and you deserve support.

Australia — National and Local Support

• Gambling Help Online (Australia)
  Free, confidential support for people affected by gambling problems.
  Phone: 1800 858 858 (free call, 24/7)
  Website: www.gamblinghelponline.org.au
• Lifeline Australia
  Crisis support and suicide prevention services, including support for those experiencing gambling-related distress.
  Phone: 13 11 14 (24/7)
  Website: www.lifeline.org.au
• Beyond Blue
  Mental health support for anxiety, depression, and related issues, including those linked to problem gambling.
  Phone: 1300 22 4636 (24/7)
  Website: www.beyondblue.org.au
• ACT Gambling Support Service
  Specialist support services for residents of the Australian Capital Territory.
  Phone: 1800 858 858
  Website: www.gamblinghelponline.org.au
• Financial Counselling Australia
  Free financial counselling for people struggling with gambling-related debt.
  Phone: 1800 007 007
  Website: www.financialcounsellingaustralia.org.au

International Support Organisations

• GamCare (United Kingdom)
  Leading provider of information, advice, and support for anyone affected by gambling harm.
  Phone: +44 808 8020 133 (free, 24/7)
  Website: www.gamcare.org.uk
• BeGambleAware (United Kingdom)
  Independent charity providing resources, tools, and referrals for those affected by problem gambling.
  Phone: +44 808 8020 133
  Website: www.begambleaware.org
• National Council on Problem Gambling — NCPG (United States)
  National helpline offering crisis counselling and referrals to local treatment programmes.
  Phone: +1 800 522 4700 (24/7)
  Text: 800GAM to 467476
  Website: www.ncpgambling.org
• Gamblers Anonymous (International)
  A fellowship of men and women who share their experience and support one another in their recovery from problem gambling. Meetings available worldwide.
  Website: www.gamblersanonymous.org
• Gordon Moody Association (United Kingdom)
  Specialist residential treatment and online therapy programmes for people with severe gambling problems.
  Phone: +44 1384 241292
  Website: www.gordonmoody.org.uk

Online Chat and Text Support

• Gambling Help Online (Australia): Live chat available at www.gamblinghelponline.org.au
• GamCare (UK): Live chat available at www.gamcare.org.uk
• NCPG (US): Text support — text 800GAM to 467476

Remember: asking for help is one of the bravest things you can do. Whether you are struggling yourself or worried about someone you love, these organisations are equipped with compassionate professionals who genuinely want to help. You do not have to face this alone.

Contact Our Responsible Gambling Team

If you would like to speak with a member of our team about any aspect of responsible gambling — including self-exclusion, information about our programmes, or simply to talk — please approach any member of our casino staff or visit the Guest Services desk during your visit. All conversations will be treated with complete confidentiality and respect.

This policy is issued by:

We review and update this Responsible Gambling Policy regularly to ensure it reflects current best practice and legal requirements. We are proud to stand alongside our guests in promoting a culture of safe, responsible, and enjoyable gambling.